Privacy Policy
At Vedvita, we respect your privacy. This policy explains what information we collect when you shop with us, why we collect it, and how we keep it safe.
Information we collect
When you place an order or contact us, we collect only what we need to serve you:
- Name, phone number and email address
- Shipping address for delivery
- Order details such as products, pack size and quantity
- Payment confirmation from our payment provider — we never see or store your card or UPI credentials
- Basic browsing information such as pages visited, used to improve our store
How we use your information
Your information is used strictly for the following purposes:
- Processing, packing and delivering your order
- Sending order confirmations and delivery updates
- Responding to your questions, returns and refund requests
- Sending offers and product news, only if you have subscribed
- Improving our website, products and customer experience
Who we share it with
We share your details only with the partners required to complete your order, and only the minimum information they need:
- Courier and delivery partners, to ship your order to you
- Payment gateways, to process prepaid payments securely
- Shopify, which hosts our store and processes orders on our behalf
Cookies
We use cookies to keep your cart working, remember your preferences, and understand how visitors use our store. You can disable cookies in your browser settings, though some parts of the store may not work as expected.
How we protect your data
Our store runs on Shopify's secure, encrypted infrastructure. Payments are handled by certified providers, so your card and UPI details never reach our servers. Access to customer information is limited to team members who need it to fulfil your order or support you.
Your rights
You stay in control of your information at all times. Contact us and we will act on your request:
- Ask for a copy of the personal information we hold about you
- Ask us to correct anything that is wrong or outdated
- Ask us to delete your information, where we are not required to keep it
- Unsubscribe from marketing emails at any time, using the link in any email
Children's privacy
Our products and store are intended for adults. We do not knowingly collect personal information from anyone under 18.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page, so you always know where you stand.
Questions about your privacy?
Write to us any time and our team will answer your questions or action your request.
Contact us