Returns & Refund Policy

We want you to be completely happy with your Vedvita order. If something arrives damaged, defective, or simply isn't what you ordered, we'll make it right — quickly and without hassle.

How it works

• 1. Contact us — Reach out through our Contact page within 30 days of delivery. Share your order number and a photo of the issue.
• 2. We review & approve — Our team replies within 24 hours with return instructions or, where applicable, approves a direct refund.
• 3. Refund or replacement — Once the return is received and checked, your refund is processed — or a replacement is dispatched, whichever you prefer.

What can be returned

You are eligible for a return or refund if any of the following apply to your order:

• The product arrived damaged or defective
• You received the wrong product or the wrong pack size
• The package arrived incomplete or with missing items
• The seal or packaging was tampered with on delivery

What cannot be returned

For hygiene and safety reasons, we are unable to accept returns in the following cases:

• Products opened or used, unless they arrived defective or damaged
• Requests raised more than 30 days after delivery
• Items damaged due to misuse or improper storage after delivery

How your refund is processed

Once your return is approved and received, refunds are processed within 5–7 business days. Prepaid orders are refunded to the original payment method. For Cash on Delivery orders, we collect your bank or UPI details and transfer the amount directly.

Cancellations

Orders can be cancelled free of charge any time before they are dispatched. Contact us as soon as possible and we will stop the shipment if it has not already left our warehouse.